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Selling on the Phone

Title: Selling on the Phone
Developed by: Retail Training.com
Target Audience: Sales associates who need to respond to customers placing orders by phone as well as those making inquiries made by phone prior to visiting the store. The course teaches them to convert the call into a store visit and sale.
Hours of Study: 0.33
Course Outline:
- Six stages of a phone sale
- Identify
- Discover
- Validate
- Solve
- Present
- Close
Cost: $20/£13/€18
Group Discounts: 100-249 seats 20% off, 250-499 30% off, 500-999 40% off, 1000+ 50% off