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Selling on the Phone

Brochure: pdf   Contact Us: contact us   Buy: buy  

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Title:  Selling on the Phone

Developed by: Retail

Target Audience: Sales associates who need to respond to customers placing orders by phone as well as those making inquiries made by phone prior to visiting the store.  The course teaches them to convert the call into a store visit and sale.

Hours of Study: 0.33

Course Outline:

  • Six stages of a phone sale
  • Identify
  • Discover
  • Validate
  • Solve
  • Present
  • Close

Cost: $20/£13/€18

Group Discounts: 100-249 seats 20% off, 250-499 30% off, 500-999 40% off, 1000+ 50% off