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Human Resources

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Title: Human Resources

Developed by: NRF Foundation

Target Audience: The Retail Management Training Suite is designed to engage a new Sales Manager or Assistant Manager, but it is also ideal for all retail managers who would like to learn and understand more about the retail business.

Hours of Study: 1.5

Course Outline:

  • Introduction to Human Resources
  • What Makes a Good Sales Associate?
  • The Importance of Staffing
  • Application Decisions
  • Types of Interviews
  • Interviewing and Pre-Employment Screening
  • Steps to Successful Interviewing
  • Selecting a Candidate
  • Onboarding
  • Maximizing Associate Performance
  • Feedback Summary
  • Rewards and Incentives
  • Enhancing Communication
  • "Spreading and Word to Associates"
  • Time is Money

NB This course is suitable for use in Microsoft Windows based environments but not MAC environments.

Cost: $50/£33/€45

Group Discounts: 100-249 seats 20% off, 250-499 30% off, 500-999 40% off, 1000+ 50% off