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Training content for the Retail Development Academy is provided by a portfolio of partners. Partners are selected for their quality and experience in their respective fields of expertise. For more information on each partner, click on their logo and for information on their respective courses, click on the course name. 

Provider Courses

Allocation and Replenishment
Buying and Merchandising
Buying, Category and Merchandise Management
Building a Business Case and ROI
Conversation Starters
Developing the Sales Plan

Fundamentals of Retail Suite
Fundamentals of the Consumer Goods Business
Introduction to Store Operations
Merchandise and Assortment Planning
Negotiating with Retailers
Omni-Channel Retailing
Overview of Key Retail Processes
Retail Background and Trends 
Retail Financials 
Retail Financials for Buyers and Merchandisers
Retail IT Architecture
Retail Key Performance Indicators
Retail Marketing
Retail Organization
Retail Solution Selling Suite
Retail Wiki
Sales and Inventory Management
Solution Chains
Solution Selling vs Product Selling
Target Account Analysis and Research


Retail Math

An Introduction to Retail Management
An Introduction to Selling and Service
Human Resources
NRF Retail Management Training Suite
Principles of Financial Reporting

Appearance and Attitude
Becoming a FAB-ulous Sales Associate
Big Ticket Sales
Cashier Service Basics
Coaching for Retention
Consultative Selling
Demonstrative Selling
Greeting Customers
Introduction to Professional Selling
Introduction to Retail Finance
Impulse Merchandising
Merchandising Basics
Outside Sales
Profit and Loss: The Bottom Line
Project Selling
Retail Sales and Service Basics
Selling on the Phone
Structured On-the-Job Training
Suggestive Selling
The Retail Sales Transaction
Welcome to Retail
We're All Different


RFID Essentials

Customer Service Essentials
Selling Essentials

Due to the size of the Upskill portfolio of classes, please download the catalogue for the course details