Skip to main content

Search for a Course



Customer Service and Store Level Operations

The list of courses below is those applicable to the Customer Service and Store Level Operations function. You can sort this list by the level (of person) or price and can narrow the list using the search box to the left.

Sort By:
Greeting Customers

Greeting Customers

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates and cashiers

Looking For: How to greet customers and create a positive shopping experience

Brochure: pdf   Contact Us: contact us   Buy: buy

Merchandising Basics

Merchandising Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Basic merchandising terminology and activities

Brochure: pdf   Contact Us: contact us   Buy: buy

Introduction to Selling and Service

Introduction to Selling and Service

Hours of Study: 1.5    Unit Price per Student: $50/£33/€45

Provider: NRF Foundation    Level: Limited/No previous experience

Audience: Entry level associates with no prior retail experience

Looking For: Entry level familiarisation with sales and service

Brochure: pdf   Contact Us: contact us   Buy: buy

Becoming a FAB-ulous Sales Associate

Becoming a FAB-ulous Sales Associate

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates

Looking For: How to translate a product's features and benefits into meaningful advantages for the customer

Brochure: pdf   Contact Us: contact us   Buy: buy

Big Ticket Sales

Big Ticket Sales

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Managing big ticket sales and establishing and maintaining long term customer relationships

Brochure: pdf   Contact Us: contact us   Buy: buy

Consultative Selling

Consultative Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to practice active listening to find the best product fit to meet customers' needs

Brochure: pdf   Contact Us: contact us   Buy: buy

Best Practice Sales and Service

Best Practice Sales and Service

Hours of Study: 1.5    Unit Price per Student: $100/£65/€90

Provider: 6one5    Level: Limited/No previous experience

Audience: Store sales associates / employees

Looking For: Fashion sales and service training

Brochure: pdf   Demo: demo   Contact Us: contact us   Buy: buy

Demonstrative Selling

Demonstrative Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Basic demonstrative sales skills and how to increase sales

Brochure: pdf   Contact Us: contact us   Buy: buy

Project Selling

Project Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Assessing and meeting customers' needs relating to a project or special event

Brochure: pdf   Contact Us: contact us   Buy: buy

Outside Sales

Outside Sales

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to manage the bid process and prospecting, qualifying and setting appointments for outside sales opportunities

Brochure: pdf   Contact Us: contact us   Buy: buy

Selling on the Phone

Selling on the Phone

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to handle incoming and outgoing sales calls and convert them

Brochure: pdf   Contact Us: contact us   Buy: buy

Suggestive Selling

Suggestive Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: When and how to use suggestive selling to increase sales

Brochure: pdf   Contact Us: contact us   Buy: buy

The Retail Sales Transaction

The Retail Sales Transaction

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates and cashiers

Looking For: Understanding the steps in the sales transaction and how to relate to customers best depending on where they are in the decision making process

Brochure: pdf   Contact Us: contact us   Buy: buy

Cashier Service Basics

Cashier Service Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Brochure: pdf   Contact Us: contact us   Buy: buy

Retail Sales and Service Basics

Retail Sales and Service Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Brochure: pdf   Contact Us: contact us   Buy: buy

We're All Different

We're All Different

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Diversity training to improve the store environment

Brochure: pdf   Contact Us: contact us   Buy: buy

Introduction to Professional Selling

Introduction to Professional Selling

Hours of Study: 0.33    Unit Price per Student: $20/£123€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Business to business and professional selling skills

Brochure: pdf   Contact Us: contact us   Buy: buy