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Sales Associates, Back Office Support

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Merchandising Basics

Merchandising Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Basic merchandising terminology and activities

Brochure: pdf   Contact Us: contact us   Buy: buy

Retail Wiki

Retail Wiki

Hours of Study: n/a    Unit Price per Student: $50,000 /€44,000 /£35,000

Provider: Martec International    Level: Limited/No previous experience

Demo: demo   Contact Us: contact us   Buy: buy

Appearance and Attitude

Appearance and Attitude

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How your appearance and attitude contribute to the customer experience

Brochure: pdf   Contact Us: contact us   Buy: buy

Customer Service Essentials

Customer Service Essentials

Hours of Study: 5    Unit Price per Student: $80/£52/€70

Provider: YouAchieve    Level: Limited/No previous experience

Audience: Entry level associates with no prior retail experience

Looking For: Entry level introduction to customer service

Brochure: pdf   Contact Us: contact us   Buy: buy

Selling Essentials

Selling Essentials

Hours of Study: 5    Unit Price per Student: $80/£52/€70

Provider: YouAchieve    Level: Limited/No previous experience

Audience: Entry level associates with no prior retail experience

Looking For: Entry level introduction to selling skills

Brochure: pdf   Contact Us: contact us   Buy: buy

Greeting Customers

Greeting Customers

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates and cashiers

Looking For: How to greet customers and create a positive shopping experience

Brochure: pdf   Contact Us: contact us   Buy: buy

Introduction to Selling and Service

Introduction to Selling and Service

Hours of Study: 1.5    Unit Price per Student: $50/£33/€45

Provider: NRF Foundation    Level: Limited/No previous experience

Audience: Entry level associates with no prior retail experience

Looking For: Entry level familiarisation with sales and service

Brochure: pdf   Contact Us: contact us   Buy: buy

Becoming a FAB-ulous Sales Associate

Becoming a FAB-ulous Sales Associate

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates

Looking For: How to translate a product's features and benefits into meaningful advantages for the customer

Brochure: pdf   Contact Us: contact us   Buy: buy

Retail Sales and Service Basics

Retail Sales and Service Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Brochure: pdf   Contact Us: contact us   Buy: buy

Cashier Service Basics

Cashier Service Basics

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Brochure: pdf   Contact Us: contact us   Buy: buy

The Retail Sales Transaction

The Retail Sales Transaction

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Sales associates and cashiers

Looking For: Understanding the steps in the sales transaction and how to relate to customers best depending on where they are in the decision making process

Brochure: pdf   Contact Us: contact us   Buy: buy

We're All Different

We're All Different

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Diversity training to improve the store environment

Brochure: pdf   Contact Us: contact us   Buy: buy

Best Practice Sales and Service

Best Practice Sales and Service

Hours of Study: 1.5    Unit Price per Student: $100/£65/€90

Provider: 6one5    Level: Limited/No previous experience

Audience: Store sales associates / employees

Looking For: Fashion sales and service training

Brochure: pdf   Demo: demo   Contact Us: contact us   Buy: buy

Big Ticket Sales

Big Ticket Sales

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Managing big ticket sales and establishing and maintaining long term customer relationships

Brochure: pdf   Contact Us: contact us   Buy: buy

Consultative Selling

Consultative Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to practice active listening to find the best product fit to meet customers' needs

Brochure: pdf   Contact Us: contact us   Buy: buy

Demonstrative Selling

Demonstrative Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Basic demonstrative sales skills and how to increase sales

Brochure: pdf   Contact Us: contact us   Buy: buy

Project Selling

Project Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: Assessing and meeting customers' needs relating to a project or special event

Brochure: pdf   Contact Us: contact us   Buy: buy

Outside Sales

Outside Sales

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to manage the bid process and prospecting, qualifying and setting appointments for outside sales opportunities

Brochure: pdf   Contact Us: contact us   Buy: buy

Selling on the Phone

Selling on the Phone

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: How to handle incoming and outgoing sales calls and convert them

Brochure: pdf   Contact Us: contact us   Buy: buy

Suggestive Selling

Suggestive Selling

Hours of Study: 0.33    Unit Price per Student: $20/£13/€18

Provider: RetailTraining.com    Level: Limited/No previous experience

Audience: Store associates and their department heads and managers

Looking For: When and how to use suggestive selling to increase sales

Brochure: pdf   Contact Us: contact us   Buy: buy