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Customer Service Essentials

Brochure: pdf   Contact Us: contact us   Buy: buy  

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Title: Customer Service Essentials

Developed by: YouAchieve

Target Audience: Customer Service Essentials is designed not only for new employees, but is ideal for anyone looking to improve their ability to service customers in the retail industry.

Hours of Study: 5

Course Outline:

  • How to appropriately greet customers
  • Gain ability to determine customer needs
  • How to handle customer challenges
  • How to provide customer specific solutions and services
  • How to provide “ultimate” customer service

This training course prepares you for the NRF’s customer sales and service certification.

Cost: $80/£52/€70

Group Discounts: 100-249 seats 20% off, 250-499 30% off, 500-999 40% off, 1000+ 50% off