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Best Practice Sales and Service

Brochure: pdf   Demo: demo   Contact Us: contact us   Buy: buy  

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Title: Best Practice Sales and Service

Developed by: 6one5

Target Audience: This sales and service course is designed for retail sales people, frontline staff and retail managers. We take you through our 5 step sales process which is aligned to the way customers buy.

If you are a retail manager, this course will support you in coaching and training your staff in sales and customer service.

Hours of Study: 1.5

Course Outline:

  • Introduction to Sales and Service
  • Welcome Customers into Your Store
  • Understand Customer Needs
  • Advise Customers
  • Close the Sale and Thank the Customer
  • Strategies to Manage Customer Complaints

Cost: $100/£65/€90

Alternative courses on the same subject: NRF’s Introduction to Selling and Service provides a basic introduction to the subject. You Achieve’s Customer Service Essentials and Selling Essentials are two programmes that also provide a fairly straightforward introduction to the subject. They both require about 5 hours of study in total, though you can do it in small amounts. RetailTraining.com provides a series of 21 programs, each about 20 minutes dealing with many different aspects of selling and service in a retail environment. These allow you to build a near customised retail selling curriculum for your company.